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Welcome to Novant Health Care Connections

Novant Health Care Connections is a 24-hour medical call center specializing in registered nurse telephone advice, health information, and answering services. We provide both daytime and after-hours services including holiday coverage to more than 900 providers within 150 practices throughout North Carolina, Virginia, and South Carolina.

Our services and benefits include:

  • Quality patient care with a consistent standard of care.
  • Experienced and highly trained registered nurses available 24/7.
  • Appointment confirmation and scheduling.
  • Answering service available 24/7.
  • Customized coverage hours to meet your clinic's unique needs.
  • Audio recording of all calls.
  • Computerized documentation faxed or emailed to your office upon completion of each triaged call.
  • Interpreter service available in all languages to meet every caller’s need.
Doctor and nurse talking

Quality care, excellent service

At Novant Health Care Connections, we are proud to use state-of-the-art equipment and technology to run an efficient business. However, what truly makes our service exceptional is our caring, professional staff dedicated to serving every caller’s need. We strive to meet the needs of our customers and our goal is to be an extension and excellent reflection of the customers that we work for.

Since our origin in February 1994, Novant Health Care Connections has built an experienced staff of sixty registered nurses who have an average of twenty years of clinical experience. In addition to our medical staff, we are proud to employ trained clerical staff who assist with answering service duties and registered nurse support.

Our customers are our best advocates. Annual physician surveys reveal virtually 100% satisfaction with our services and the improvement in their office productivity, more time to focus on patient care, and their own quality of life. Patient satisfaction improves with the compassionate care they receive from our staff.