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Care Connections
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Welcome to Novant Health Care Connections

Novant Health Care Connections works as an extension of your clinic, providing daytime and after-hours support for acute and ambulatory settings. This includes nurse triage, patient and consumer information, appointment scheduling and event registrations.

Extend your clinic’s care team

Request information today and see how our team can customize services that will make healthcare simpler and more convenient for you and your patients.

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Quality care, excellent service

The growth of outpatient services, increased costs, service complexity and access challenges are encouraging health systems to meet consumers’ needs in innovative ways. Novant Health is delighted to offer this virtual venue of care as a new way to engage current and future patients. We have highly trained registered nurses and service specialists with an average of 20 years of experience dedicated to patient triage and nonclinical needs.

Care Connections is a department of Novant Health, a four-state integrated network of physician clinics, outpatient centers and hospitals that aims to deliver a seamless and convenient healthcare experience to our communities. The Care Connections team provides services to Novant Health and independent providers in locations across North Carolina, South Carolina and Virginia. We also provide support to hospitals with physician referral, service referral and class registration services.

With innovative technologies and new care models, we partner with providers to deliver a more cost-effective and convenient virtual care process that meets the needs of our patients and providers.

Novant Health Care Connections is our virtual healthcare service model. We combine the clinical skills of nurses, social workers, pharmacists, pharmacy technicians, respiratory therapists and dietitians with the professional skills of our educators and service representatives to connect patients, providers and community resources to improve care and deliver value.

Specialty services

Pharmacists and pharmacy technicians provide you and your patients with clinic support for:

  • Medication management
  • Drug therapy management with supervising physician
  • CME presentations
  • Group education classes
  • Drug information services

Analytics and payer initiatives teams collaborate with you to provide:

  • Payer population identification and dashboard development 
  • Payer research and liaison services
  • Ad hoc business intelligence
  • Prospective and retrospective clinical study analytics
  • Guidance in self-service analytics capabilities

Outpatient diabetes serves the health system to provide: 

  • Education and follow-up classes
  • Continuous glucose monitoring
  • Insulin pump training
  • Individual goal setting
  • Support groups

Post-acute collaboration

Providers, RNs and social workers will: 

  • Deliver care to patients in skilled nursing facilities
  • Follow up with patients for 90 days after an acute care discharge
  • Work closely with skilled nursing facilities and home health agencies to ensure safe, quality care

Clinic and service line support

Our team is here 24/7, providing support for:

  • Triage and answering services 
  • Clinic appointment scheduling
  • Consumer care line
  • Class registration
  • Provider referrals to transfer a patient to a tertiary care center

Care coordination

Our highly trained clinical team members connect with patients for:

  • Discharge follow-up from ER and acute care
  • Condition management
  • Quality measures
  • Wellness coaching
  • PCP attachment, including annual well checks and screenings
  • Psychosocial and community connections

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